IRIS Frequently Asked Questions
If you have any questions about using IRIS that are not covered here, please contact us using the information available in the Help|About... box in IRIS.

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Connecting

I'm getting a "Host Not Found" error (Error code 11001). What does that mean?
This usually means that you're having problems with your Internet Service Provider (your DNS entries may not be set up properly). It can also mean that you typed the name of the IRIS server incorrectly and IRIS is unable to find the server. Check to make sure the server name in the login box is correct and that your DNS settings are correct.

I'm getting a "No Route to Host" error (Error code 11047). What does that mean?
This is probably a network problem. Check to see that you are properly connected to your Internet provider and that you can connect to other sites on the Internet (for example, with your web browser).

There is a firewall on our network. Is that going to cause problems connecting to IRIS?
Possibly. Depending on the type of firewall that you have deployed on your network, you may need to contact your network administrator to allow IRIS to communicate properly. For more information, read the
Firewall HOWTO.

I'm getting a "Connection Refused" error. What does that mean?
This usually means that there is a firewall on your network that is blocking the connection to the IRIS server. If this is the case, read the
Firewall HOWTO.

I get an error message saying "Error: Unable to Validate User". What does this mean?
This error message means that either you typed your username or password incorrectly. Often this is the result of having the caps lock on. Remember that both the user name and password are case sensitive. Also, if you got your username and password through an e-mail message, it may be possible that the font that you use for displaying the e-mail makes it hard to distinguish l (lowercase L) and I (capital i), O (capital o) and 0 (zero), etc.

I can't connect to the IRIS server. (IRIS hangs while trying to connect.)
This is usually a result of network congestion. It can be the result of a temporary network problem somewhere between you and the server and may resolve itself in a few minutes. Another reason is that some Internet providers are significantly better than others. Depending on the number of users and network capacity, connecting to IRIS from your Internet provider may be extremely slow or not possible. We often get complaints from AOL users, although these problems can affect any provider. Another culprit could be a firewall. Although many firewalls will send back a "connection refused" type of message, many will just wait for the connection to time out. If this is the case, you may want to consult the
Firewall HOWTO.

I'm having a problem connecting, but none of these other questions seem to apply. What else can I check?
If you're having problems connecting to IRIS, the first thing you should do is check that you are connected to your Internet provider and can reach other sites (with, for example, a web browser). If you've read the other questions in this category, you'll find that most of the connection problems relate to problems with your Internet provider.

Maps

Data

Mail Labels

Sending E-Mail

Printing

If you have any questions about using IRIS that are not covered here, please contact us using the information available in the Help|About... box in IRIS.
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