PropertyKey: IRIS Frequently Asked Questions

IRIS Frequently Asked Questions

If you have any questions about using IRIS that are not covered here, please contact us using the information available in the Help|About... box in IRIS.

Connecting

I'm getting a "Host Not Found" error (Error code 11001). What does that mean?
I'm getting a "No Route to Host" error (Error code 11047). What does that mean?
There is a firewall on our network. Is that going to cause problems connecting to IRIS?
I'm getting a "Connection Refused" error. What does that mean?
I get an error message saying "Error: Unable to Validate User". What does this mean?
I can't connect to the IRIS server. (IRIS hangs while trying to connect.)
I'm having a problem connecting, but none of these other questions seem to apply. What else can I check?

Maps

My map background is blue (black, or any color other than the default). How do I fix it?
No text shows up when I label a road.
I know there's a road there, but it's not showing up on the map.
Some point of interest is located in the wrong place.

Data

I know that this data is wrong.
Where is X piece of information? It's available for another county, but I can't find it for this county?

Mail Labels

Why don't you have label format X?

Sending E-Mail

I get an "Couldn't resolve host name" error or "Error creating socket." What does this mean?
I get the error: Cannot open file "C:\TEMP\REC001.TXT" (or similar error message) when sending my message. What is going on?

Printing

IRIS seems to hang every time I try to print. What's going on?

Connecting

I'm getting a "Host Not Found" error (Error code 11001). What does that mean?
This usually means that you're having problems with your Internet Service Provider (your DNS entries may not be set up properly). It can also mean that you typed the name of the IRIS server incorrectly and IRIS is unable to find the server. Check to make sure the server name in the login box is correct and that your DNS settings are correct.

I'm getting a "No Route to Host" error (Error code 11047). What does that mean?
This is probably a network problem. Check to see that you are properly connected to your Internet provider and that you can connect to other sites on the Internet (for example, with your web browser).

There is a firewall on our network. Is that going to cause problems connecting to IRIS?
Possibly. Depending on the type of firewall that you have deployed on your network, you may need to contact your network administrator to allow IRIS to communicate properly. For more information, read the Firewall HOWTO.

I'm getting a "Connection Refused" error. What does that mean?
This usually means that there is a firewall on your network that is blocking the connection to the IRIS server. If this is the case, read the Firewall HOWTO.

I get an error message saying "Error: Unable to Validate User". What does this mean?
This error message means that either you typed your username or password incorrectly. Often this is the result of having the caps lock on. Remember that both the user name and password are case sensitive. Also, if you got your username and password through an e-mail message, it may be possible that the font that you use for displaying the e-mail makes it hard to distinguish l (lowercase L) and I (capital i), O (capital o) and 0 (zero), etc.

I can't connect to the IRIS server. (IRIS hangs while trying to connect.)
This is usually a result of network congestion. It can be the result of a temporary network problem somewhere between you and the server and may resolve itself in a few minutes. Another reason is that some Internet providers are significantly better than others. Depending on the number of users and network capacity, connecting to IRIS from your Internet provider may be extremely slow or not possible. We often get complaints from AOL users, although these problems can affect any provider. Another culprit could be a firewall. Although many firewalls will send back a "connection refused" type of message, many will just wait for the connection to time out. If this is the case, you may want to consult the Firewall HOWTO.

I'm having a problem connecting, but none of these other questions seem to apply. What else can I check?
If you're having problems connecting to IRIS, the first thing you should do is check that you are connected to your Internet provider and can reach other sites (with, for example, a web browser). If you've read the other questions in this category, you'll find that most of the connection problems relate to problems with your Internet provider.

Maps

My map background is blue (black, or any color other than the default). How do I fix it?
There's an fix to this problem. Select "Options" from the "Tools" menu. There is a location on the Map tab that allows you to select the map background color.

No text shows up when I label a road.
Some streets just don't have labels. It's also possible that the line you are trying to label isn't actually a road but a boundary of some kind. If the line is made up of several segments, try labeling a line segment on a different part of the line.

I know there's a road there, but it's not showing up on the map.
The street maps we use are derived from the US Census Tiger street maps which are only distributed every couple of years and the data is collected prior to their release, meaning new roads may not show up for 2 or more years.

Some point of interest is located in the wrong place.
Please report it to us. Some points of interest are located (geocoded) automatically based on their address. When this is the case, there is a possibility that some will be positioned incorrectly due to a confusing or incomplete address. You can e-mail data problems to support@propertykey.com.

Data

I know that this data is wrong.
Please report it to us. It is important to us to have the correct information for our clients. We usually find that these mistakes are coming to us from the information given to us by the source. Where we have a relationship with the data provider we will report this information to them.

Where is X piece of information? It's available for another county, but I can't find it for this county?
The amount of information we have available for a county varies significantly from place to place. Depending on the cost, availability, demand, and other factors, some information may not be available for the county in question.

Mail Labels

Why don't you have label format X?
We've included all of the standard laser/ink jet labels from Avery, the standard in mail labels. Often other brands will list a compatible Avery label format on the package. If the default label types do not fulfill your needs, you can create your own label type.

Sending E-Mail

I get a "Couldn't resolve host name" error or "Error creating socket." What does this mean?
These error messages mean that there is a problem connecting to your mail server. Check the mail server address by clicking on the settings button (tools) on the right edge of the toolbar in the mail window.

I get the error: Cannot open file "C:\TEMP\REC001.TXT" (or similar error message) when sending my message. What is going on?
This is a problem with one of the attachment files. The easiest solution is to delete the attachment and reattach a new copy. To do this, select each one of the attachments from the "Attached Files" list and hit delete. Then go through and reattach the files and send your message.

Printing

IRIS seems to hang every time I try to print. What's going on?
This usually happens when you try to print something but don't have a default printer installed. The problem has been fixed in the latest release, but an easy workaround would be to set up a dummy default printer.

If you have any questions about using IRIS that are not covered here, please contact us using the information available in the Help|About... box in IRIS.